FAQ

1. How much are shipping costs?

Shipping cost is $8 CAD. However, no shipping fees apply to purchases over $150.

 

2. What are the delivery times?

Packages are delivered to your address according to the services offered by Canada Post ie: between 5 - 10 business days. *

*Important Note: Delays are possible due to bad weather. 

 

3. What payment methods are accepted?

Visa, Mastercard, American Express, Paypal and Apple Pay methods are

 

4. Is it possible to change my payment method?

Once the purchase is completed, it is no longer possible to change your payment method. 

  

5. When will my credit card be charged?

The amount will be deducted from your card upon purchase, but will be debited when your order is sent.

 

6. How can I track my order?

The email you recieve following your purchase will contain the tracking number of your package and all the necessary information about your

 

7. Who should I contact if there's a problem with my order or the website?

The Ema&Carla team is always ready to answer your questions. You can also contact us by filling out the form in the CONTACT US section. 

 

8. Who are we?

Ema&Carla is a Canadian company that owns and operates six stores in the greater Montreal . we now offer online access to a selection of your favorite styles.

 

To learn more about Ema&Carla, read the section: Our Story

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